At His and Hers Malta, we prioritize your satisfaction with every purchase made on our website. Should you find yourself unsatisfied with your purchase, we're dedicated to assisting you. This Refund Policy provides a comprehensive overview of our procedures for processing refunds for Products acquired through www.hisandhersmalta.com (referred to as the "Website").

1. Eligibility

To qualify for a refund, the following conditions must be met:

• The refund request must be submitted within 30 days of the original purchase date.
• The Product must remain unused, in its original packaging, and in the same condition as received.
• Proof of purchase, such as an order confirmation number or receipt, must be provided.

 

2. Non-Refundable Items

Please note that certain Products are not eligible for return or refund, including:

• Intimate or personal hygiene items, such as lubricants, massage oils, and intimate apparel, due to health and safety considerations.
• Products that have been utilized, damaged, or altered after delivery.

3. Refund Process

To initiate a refund, kindly contact our customer support team at hisandhersmalta@gmail.com with your order details and reason for the refund request. Our team will review your request and provide further instructions on returning the Product.

Upon receipt and inspection of your return, we will send you an email notification confirming the arrival of the returned Product. Subsequently, you will be notified of the approval or rejection of your refund request.

If your refund is approved, it will be processed, and a credit will be automatically applied to your original method of payment within a specific timeframe, subject to your card issuer's policies.

4. Shipping Costs

Please be advised that shipping costs incurred for returning the Product are non-refundable. You are responsible for covering the shipping expenses associated with returning the Product. Should you receive a refund, the cost of return shipping will be deducted from your refund amount.

5. Late or Missing Refunds

In the event that you have not yet received your refund, we recommend checking your bank account or contacting your credit card company, as there may be delays in processing. If you have completed these steps and still have not received your refund, please reach out to us at hisandhersmalta@gmail.com for further assistance.

6. Items Lost in Transit

Please note that while returning items, we cannot guarantee that they will reach us. We recommend utilizing a trackable shipping service or purchasing shipping insurance to safeguard against potential loss during transit.

7. Contact Us

Should you have any inquiries regarding our Refund Policy or require assistance with a refund, please do not hesitate to contact our customer support team at hisandhersmalta@gmail.com.

8. Changes to Refund Policy

His and Hers Malta reserves the right to revise or amend this Refund Policy at any time. Any modifications will become effective immediately upon posting the revised Refund Policy on the Website. Your continued use of the Services subsequent to the posting of any changes to this policy signifies acceptance of those changes.

 

By making a purchase on www.hisandhersmalta.com, you acknowledge that you have read, comprehended, and agreed to abide by this Refund Policy.